Refund & Return Policy

1. Overview

We want every customer and business partner to be satisfied with their purchase. This policy explains when and how you may return a product or request a refund from Trend & Brand. Different rules apply to retail orders, B2B contracts, and bulk agricultural export shipments — please read the section that applies to you.

2. Retail orders (single-unit purchases)

For retail orders placed through our Shopify store at trendandbrands.shop, our Amazon storefronts, or eBay listings:

• Return window: 14 days from the date of delivery.
• Eligible items: Unopened, unused products in their original sealed packaging.
• Non-returnable items: Opened food, spice, or consumable items (for health and safety reasons), customised or personalised goods, and items marked as "final sale" at checkout.
• How to start a return: Email official@trendandbrands.com with your order number, the item(s) you wish to return, and the reason. We will respond within 2 business days with return instructions.
• Return shipping: Customers are responsible for return shipping unless the return is the result of our error (wrong item, defective product). We recommend a tracked service.
• Refund processing: Once we receive and inspect the returned item, we will process the refund to your original payment method within 5–10 business days.

For purchases made on Amazon or eBay, please initiate returns through that platform's own returns portal — those marketplaces process returns directly under their policies.

3. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or contains the wrong item, please notify us within 72 hours of delivery by emailing official@trendandbrands.com with:

• Your order number;
• Clear photographs of the item and its packaging;
• A short description of the issue.

We will arrange a replacement or full refund (including original shipping) at no cost to you. Claims made after 72 hours may not be eligible.

4. B2B and wholesale contracts

Bulk B2B and wholesale orders are governed by the individual sales contract, purchase order, or pro-forma invoice signed between the parties. In the absence of contrary terms in that document:

• Goods must be inspected at the port of arrival and any quality claim raised in writing within 7 days of arrival, with supporting evidence (photographs, lab analysis where applicable).
• Claims based on subjective preference (e.g., aroma, taste perception) without measurable specification breach are not grounds for refund.
• Where a quality breach against the agreed specification is verified, we will, at our option, replace the affected lot, issue a credit note against future shipments, or refund the value of the affected portion.
• Deposits paid against confirmed orders are non-refundable once raw material has been procured against the contract, except where Trend & Brand cancels.

5. Agricultural export shipments

Bulk agricultural exports (rice, spices, dried fruit, botanicals) are subject to additional terms because of their commodity nature:

• Pre-shipment samples are dispatched on request and form the contractual quality baseline.
• Phytosanitary, fumigation, and origin certificates accompany every consignment; missing or invalid documentation is grounds for full refund or replacement.
• Natural variation in colour, size, and moisture within agreed tolerances does not constitute a defect.
• Risk passes to the buyer per the agreed Incoterm (typically FOB or CIF Karachi). Loss or damage in transit beyond that point is a matter for the cargo insurer.

6. Order cancellation

Retail orders can be cancelled for a full refund any time before they are dispatched. Once an order has been handed to the carrier, our standard return process applies. B2B orders can be cancelled before raw material procurement begins; afterwards, cancellation may incur restocking, processing, or material-recovery charges.

7. Refund method and timing

Refunds are issued to the original payment method. Card refunds typically appear within 5–10 business days of approval. Bank-wire refunds for B2B orders are issued within 10 business days of approval and may take additional time to clear depending on intermediary banks.

8. Disputes and chargebacks

We ask that customers contact us first before initiating a chargeback or platform dispute — most issues are resolved within a few days by email. Unwarranted chargebacks may be contested with shipping and communication evidence.

9. Changes to this policy

We may update this policy to reflect operational, legal, or regulatory changes. The "Last updated" date at the top of the page reflects the most recent revision. The version in force at the time you place your order is the version that applies to that order.

10. Contact